Last Updated: 15 February 2024
Welcome to Vital Care Enterprise Sdn Bhd’s comprehensive and user-friendly Terms of Service, meticulously crafted to govern the utilization of our esteemed catering products and services. Your satisfaction and understanding of these terms are of utmost importance to us.
1. Acceptance of Terms
By choosing to engage in our catering services, you unequivocally agree to comply with and be bound by these meticulously outlined Terms of Service. Should there be any aspect that you find disagreeable, we kindly request that you refrain from utilizing our catering services.
2. Scope of Catering Services
Vital Care Enterprise Sdn Bhd takes pride in its dedication to providing top-notch catering services tailored for various events and occasions. Your utilization of these services is contingent upon your adherence to the terms meticulously outlined herein, supplemented by any specific terms provided in conjunction with the catering service agreement.
3. Booking and Reservation
To secure our catering services for your event, a detailed booking and/or reservation process may be required. We understand the importance of transparency, and as such, the intricacies of the booking process, cancellation policies, and any associated fees will be communicated with utmost clarity during the reservation process.
4. Menu and Dietary Requirements
Our commitment extends to offering a diverse array of thoughtfully curated menus. We are dedicated to accommodating various dietary preferences and restrictions. We encourage you to communicate any specific dietary requirements or allergies when placing your order to ensure a fully customized and enjoyable dining experience.
5. Payment and Billing
Specifics regarding payment terms and billing information for our catering services will be explicitly outlined in the catering service agreement. Generally, payment is required in advance, and any outstanding balances must be settled as agreed upon to facilitate a seamless and stress-free catering experience.
6. Event Details and Logistics
It is imperative that you provide accurate and comprehensive event details, including the venue, date, and time. While Vital Care Enterprise pledges to work closely with you to ensure a seamless catering experience, we request that any changes to the event details be communicated promptly to facilitate necessary adjustments.
7. Cancellation and Refund Policy
Cancellation policies, along with transparent refund procedures, will be explicitly outlined in the catering service agreement. Prior to finalizing your booking, we strongly encourage you to review and fully comprehend these terms to make informed decisions.
8. Quality Assurance
Our commitment to delivering high-quality catering services is unwavering. In the rare event of any issues during your gathering, kindly contact us promptly, and we will exert every effort to address and resolve your concerns promptly, ensuring your satisfaction remains paramount.
9. Termination
Vital Care Enterprise Sdn Bhd reserves the right to terminate or suspend catering services for any event at any time, citing reasons including but not limited to a breach of these terms or inappropriate conduct. This is essential to uphold the standards of our services and the well-being of all involved parties.
10. Changes to Terms
We retain the right to update these Terms of Service for catering services periodically. It is incumbent upon you to review them at regular intervals. Your continued use of our catering services constitutes acceptance of any changes implemented, ensuring alignment with our evolving commitment to excellence.
11. Use of Website
Vital Care Enterprise Sdn Bhd maintains an informative and user-friendly website to enhance your overall experience with our catering services. By accessing and utilizing our website, you agree to comply with the following terms:
- User Accounts: If the website requires user accounts for specific features or services, you are responsible for maintaining the confidentiality of your account information. Any activities conducted under your account are your sole responsibility.
- Accuracy of Information: We strive to provide accurate and up-to-date information on our website. However, Vital Care Enterprise Sdn Bhd does not warrant the completeness, reliability, or accuracy of the content. The use of any information obtained from the website is at your own risk.
- Intellectual Property: All content on our website, including but not limited to text, images, graphics, logos, and multimedia elements, is the intellectual property of Vital Care Enterprise Sdn Bhd. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
- Links to Third-Party Websites: Our website may contain links to third-party websites. These links are provided for your convenience, and Vital Care Enterprise Sdn Bhd does not endorse or have control over the content, privacy policies, or practices of these third-party websites.
- Acceptable Use: You agree to use our website for lawful purposes and in a manner consistent with all applicable laws and regulations. Any use of the website that may disrupt, damage, or interfere with the functionality of the website or the experience of other users is strictly prohibited.
- Security: While we implement reasonable security measures, the internet is not entirely secure. Therefore, Vital Care Enterprise Sdn Bhd cannot guarantee the security of information transmitted through our website. You are responsible for taking appropriate precautions to protect your data.
- Cookies: Our website may use cookies to enhance user experience. By using the website, you consent to the use of cookies in accordance with our Privacy Policy.
- Changes to Website Terms: We reserve the right to update and modify the terms related to the use of our website. Continued use of the website after such changes constitutes acceptance of the modified terms.
12. Contact Information
Should you have any queries or concerns regarding these comprehensive Terms of Service, please feel free to contact us at info@vitalcare.com.my. Your satisfaction is our priority, and we are here to assist you in every possible way.